Information about returns, refunds, cancellations and complaints for purchases made through SnusButik.
Where applicable under Swedish and European consumer protection legislation, you may have the right to withdraw from your purchase within the applicable statutory period without giving a reason.
The withdrawal period generally begins when you receive the goods. Certain products may be excluded from the right of withdrawal where permitted by applicable law.
If you wish to exercise your right of withdrawal, please contact us before returning the product so that we can provide the appropriate return instructions.
To exercise your right of withdrawal, you should notify us of your decision in an unambiguous statement before the applicable withdrawal period expires.
You can contact us by e-mail:
If you exercise a valid right of withdrawal, the goods should be returned without undue delay and within the period required by applicable law.
Products should be returned in accordance with the applicable return requirements and, where possible, in their original packaging and in the condition in which they were received.
Please contact us before sending a return so that we can provide the correct return address and instructions.
Unless otherwise required by applicable law, the customer is responsible for the direct costs associated with returning an item under the right of withdrawal.
Return shipments should be sent using a trackable delivery service. We recommend keeping proof of postage and tracking information until the return has been completed.
Once we have received and assessed the returned goods, we will process the refund in accordance with applicable consumer protection legislation.
Unless otherwise required by law, the refund will be made using the same payment method used for the original transaction.
Where applicable, we may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been returned, whichever occurs first.
Any shipping or delivery costs that are not legally required to be refunded will not be reimbursed.
Certain goods may be excluded from the right of withdrawal where permitted by applicable law.
In particular, sealed products that are not suitable for return for health protection or hygiene reasons may not be eligible for return once their seal has been broken after delivery.
This may apply to nicotine pouches and similar products where the original packaging has been opened.
Products that have been used, damaged, altered or otherwise made unsuitable for resale may also be subject to applicable statutory limitations.
Any exception to the right of withdrawal will only apply to the extent permitted by applicable law.
If you receive a defective, damaged or incorrect product, please contact us as soon as reasonably possible after receiving your order.
Please provide your order number and, where appropriate, photographs or other information that can help us assess the issue.
We will handle valid complaints in accordance with applicable consumer protection legislation. Depending on the circumstances, the solution may include a replacement, repair, price reduction or refund.
If your order arrives damaged or contains an incorrect product, please contact us before returning the item.
We will provide instructions on how to proceed and, where appropriate, arrange a replacement or refund.
If you have any questions about returns, refunds, cancellations or complaints, please contact SnusButik:
