Information about order preparation, external carriers, transportation and delivery of your SnusButik order.
SnusButik sells products from Sweden and does not provide direct shipping to the customer's destination.
Where applicable, customers may arrange transportation through an external carrier after completing their purchase.
After your order has been successfully placed and payment has been confirmed, you may be provided with instructions for selecting and arranging transportation with an external carrier.
SnusButik does not charge a shipping fee for transportation that is arranged independently by the customer through an external carrier.
Any transportation, pickup or delivery charges charged by the selected external carrier are the responsibility of the customer.
The applicable cost will depend on the carrier, destination, service selected and other conditions determined by the external carrier.
After placing your order, you will receive an order confirmation by e-mail containing your order details.
We normally aim to prepare and make orders available for collection within 1–3 business days after successful payment, unless otherwise stated.
Once your order has been prepared, it will be made available for collection by the external carrier selected by the customer.
The customer is responsible for selecting and arranging transportation with the external carrier.
Once the carrier has collected the order, tracking information may be provided by the carrier according to its own procedures.
SnusButik is not responsible for delays, cancellations, loss or damage occurring during transportation after the order has been collected by the external carrier, except where liability cannot legally be excluded.
Purchases made through SnusButik are made from Sweden and applicable Swedish taxes and charges are handled in accordance with the applicable rules.
Customers are responsible for understanding and complying with the customs, import, tax and regulatory requirements that apply in their destination country.
Any additional customs duties, import taxes, fees or other charges imposed by the destination country or authorities are the responsibility of the customer unless otherwise required by applicable law.
If an order is not collected by the selected external carrier or otherwise cannot be delivered because of the customer's actions, additional transportation or handling costs may apply.
If the order is returned to SnusButik, please contact us before arranging a new collection or transportation service.
If your order arrives damaged, incomplete or contains an incorrect product, please contact us as soon as reasonably possible after receiving the order.
Please provide your order number and, where appropriate, photographs of the packaging and products so that we can investigate the issue.
We will assess the matter and, where applicable, provide an appropriate solution in accordance with our Refund Policy and applicable consumer protection legislation.
If the issue occurred during transportation, you may also need to contact the external carrier in accordance with its terms and procedures.
The time required for an external carrier to collect and deliver your order depends on the carrier, destination and delivery service selected by the customer.
Any delivery estimates provided by an external carrier are subject to that carrier's own terms and conditions.
SnusButik cannot guarantee a specific delivery date for transportation arranged through an external carrier.
If you have any questions regarding order preparation, collection or our shipping policy, please contact SnusButik:
